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Hospitality and catering services in households

Requirements
Hospitality and catering services in a household may be provided by a physical person - citizen (the lessor/renter - a citizen of the Republic of Croatia, as well as the citizens of other countries members of the European Economic Area and the Swiss Confederation.)
 
A lessor/renter:

  • must be the owner of the facility (of Rooms, Apartments or Holiday Homes) or the owner of the land for camping
  • the facility in which the services will be provided should meet the minimum requirements and category requirements
  • building or facility should meet the requirements of “usability” of the building according to the Building Act (Official Gazette, No. 153/13, 20/17) – see under Documents required – item 4.
  • general and special requirements for the type, or the type and category are prescribed by the general provisions and annexes of the Ordinance:

Ordinance on classification and categorization of the facilities in which catering services are provided in households - provisional consolidated text (Official Gazette, No. 9/16, 54/16 and 61/16)
1. Rooms for Rent and Studio Apartments – Annex I.
2. Apartment and Holiday Home – Annex II.
3. Camp – Annex III.
4. Camp Resting Site – Annex IV.
 
Exceptionally, if the request for the initiation of the procedure of legalization of an illegally constructed building is submitted within the prescribed period to the competent administrative body for the issuance of decision on the as built condition, in accordance with the special regulation regulating the treatment of illegally constructed buildings, a temporary decision on the performance of hospitality and catering activities in the household shall be issued, until the enforceability of the decision on the request of the lessor for the issuance of the decision on approval, but no later than by 31 December 2020, if the lessor meets the prescribed conditions.
 
Exceptionally, a lessor shall be issued a temporary decision on the performance of hospitality and catering activities in the household if the lessor supplements his/her request with an enforceable construction permit or an enforceable decision on the as-built condition of the facility, providing the lessor meets the prescribed requirements, but no later than by 31 December 2020.
 
Documents       
For issuing the decision on the approval of provision of hospitality and catering services in the household, party shall submit the following documents:
1. Application form (Request) – look under E-procedure
2. A proof of citizenship of the countries which are members of the European Economic Area and the Swiss Confederation (copy of identity card/passport)
3. A proof of the ownership of the facility or land for camping (i.e. an excerpt from the land registry, a written consent of the co-owner of the facility (if there are more co-owners), a written consent of the owner of the facility (if the application is submitted by his spouse or common-law partner, life partner, a relative in a straight line or a family member) 
4. A proof of the usability of the building in which the services will be provided in accordance with the Building Act (Official Gazette, No.153/13, 20/17)
a) Use permit
b) In accordance with Article 175 the Building Act, the official acts and documents, issued before entering into force of The Building Act (Official Gazette, No.153/13), shall be considered as a use permit:
Buildings built up to 15 February 1968:
– Certificate of the office for cadastral and geodetic affairs that the house is entered in the cadastral register before 15 February 1968 (with the excerpt from cadastral plan as an integral part of the certificate)
Buildings built from 16 February 1968 to 19 June 1991:
– Final use permit or
– Legally valid building permit issued up to 19 June 1991 and certificate of the building inspection that there is no a building inspection proceeding related to that building
Buildings built from 20 June 1991 to 1 October 2007:
– Final use permit or
– certificate for the use which establishes that the building was constructed in accordance with building permit in terms of external dimensions and purpose
 Buildings built from 1 October 2007:
– Final use permit
– For the facilities up to 400 m2 – the report of the supervisory engineer concerning performance of the building with the proof that the investor has delivered the said report to the competent building authority
c) In accordance with Article 177 of the Building Act, following documents shall be considered as a use permit:
For reconstructed buildings
- Decision on the as-built condition and certificate of the as-built condition, according to Article 177 paragraph 3 of the Building Act
For legalized buildings
- Decision on the as-built condition according to Act on Proceeding with Illegally Built Buildings (Official Gazette, No.90/11)
- Decision on the as-built condition for the finished building according to Act on Proceeding with Illegally Built Buildings (Official Gazette, No. 86/12)
d)  Excerpt from land register if the recordation states that the use permit was submitted
5. Additional documents depending on the state oft he facilities and equipment of facility, at request of officials
 
Fee
Administrative fee

  • for the requests submitted to The City of Zagreb according to

The Tariff No.1 of the Regulation of Tariffs of Administrative Fees
(Official Gazette, No. 8/17)                                                                                       HRK 20
 

  • for the decisions issued by the State Administrative Offices in the County

and The City of Zagreb and administrative fee shall be charged according
to The Tariff No. 33.3.a. of The Regulation                                                               HRK   70
 
Payment of the administrative fees:
– directly to the prescribed account irrespective of the amount

  •  amount up to HRK 100 can be paid also in state stamps

 
Information for e-payment of administrative fee:
- fill according to information stated by the competent authority to which request for issuing a decision was submitted – information for payment of the administrative fee
 
Procedural costs (per diem, costs of travel and accommodation for the members of the Committee (if any, to be paid subsequently)
 

E-PROCEDURE for obtaining the decision on the approval of provision of hospitality and catering services in the household
  • Application form (request) must be fulfilled and signed
  • Application form must be sent to the e-mail address of the competent authority, with all necessary documents and the proof of e- payment of the administrative fee –all scanned in pdf
  • If the documents are sent via e-mail, there is no obligation of mailing or bringing the documents physically
  • Decision on performing services can be sent, at the request, via e-mail. The same decision will be sent by the post afterwards. Term for rendering a decision is at the latest within 60 days, counting from the day of duly performed submission of the request (in cases when investigatory procedure is carried out – inspection)
  • catering and hospitality service can be performed after receiving the decision (executive decisions)
 
Request for issuing a decision on the approval of provision of hospitality and catering services in the household
Cancellation of provision of hospitality and catering services in the household
 
e-mail for sending complete documentation: State administration offices in the counties, City of Zagreb
subject: e-request - renters

 
Competent authority and regulations
State administration offices in counties, the City of Zagreb office in place where catering facilities is located
Regulations:

 
Authorisation
Decision on the approval of provision of hospitality and catering services in the household
 
Remedy
Against the decision of the competent office may be filed an appeal to the Ministry of Tourism

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