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Caterers

Requirements
A caterer is a company, a cooperative, individual trader or craftsman who meets the requirements for performing catering, with business establishment and registered hospitality and catering business in Croatia or in another signatory country of the European Economic Area or the Swiss Confederation, in accordance with the rights of the freedom of business establishment and freedom of crossborder provision of services, provided such person meets the requirements for the performance of hospitality and catering activities proscribed by Hospitality and Catering Industry Act
 
The caterer should:

  • be registered for performing catering activity
  • has the right to use business premise or facility
  • meet the criteria for the type or category of the catering facility in which will provide catering services
  • ensure that the building which is or in which is a catering facility meets the requirements of “usability” of the building according to the Building Act (Official Gazette, No.153/13, 20/17) – see under Documents required – item 4.
  • meet the requirements of noise protection according to Noise Protection Act (Official Gazette, No. 30/09, 55/13, 153/13 and 41/16)
  • meet the following conditions for the categorization of catering facilities (depending on type):

 
Group Hotels:
Ordinance on Classification, Categorization and Specific Standards for the Catering Facilities from the Group Hotels (Official Gazette, No. 56/16)

  1. Heritage Hotel -  Annex A,
  2. Diffuse Hotel– Annex B,
  3. Hotel – Annex I.
  4. Aparthotel – Annex II.
  5. Tourist Resort – Annex III.
  6. Tourist Apartment – Annex IV.
  7. Bed and Breakfast– Annex V.
  8. Integral Hotel (Joint) – Annex C,
  9. Health Resorts – Article 28. paragraph 4. of the Ordinance
  10. Special Standard Hotels – Article 28. paragraph 4. of the Ordinance and Annex VI.,
  11. Requirements for special standard – Annex VI.

 
Group Camps:
Ordinance on Classification and Categorization of the Catering Facilities from the Group „Camps“ (Official Gazette, No. 54/16)

  1. Camp – Annex I.
  2. Camp Resting Site – Annex II.

 
Group Other Accommodation Facilities:
Ordinance on Classification and Categorization of the Catering Facilities from the Group „Other Accommodation Facilities“ (Official Gazette, No. 54/16)

  1. Room for Rent and Studio Apartment– Annex I.
  2. Apartment and Holiday Home – Annex II.
  3. Hostelry, Pupil and Students Homes, Resting Place for Children, Hostels, Hunting Lodge, Mountain Lodge – Annex III.
  4. Facility in Robinson Tourism– Annex IV.

 
Groups Restaurants, Bars, Catering facilities and Simple Services Facilities:
Ordinance on classification and minimum requirements of the catering facility from the group “Restaurants”, “Bars”, “Catering facilities” and “Simple services facilities” (provisional consolidated text) (Official Gazette, No. 82/07, 82/09, 75/12, 69/13, 150/14)

  1. Catering Facilities from the Group Restaurants, Bars, Catering facilities and Simple service facilities – Annex I.

 
Documents
To issue a decision on fulfilment of requirements for a type or a type and a category of hospitality and catering facilities, the party shall submit the following documents:
1. Application form (Request) – see under E-procedure
2. Excerpt from Court Register (for a caterer – legal person) or Crafts Register (for the caterer – natural person)
3.  Proof of entitlement to use business facilities (contract of sale, excerpt from land register as a proof of ownership, contract of lease)
4. Proof of the requirements of “usability” of the building according to the Building Act (Official Gazette, No. 153/13, 20/17
a) Use permit
b) In accordance with Article 175 the Building Act, the official acts and documents, issued before entering into force of The Building Act (Official Gazette, No. 153/13), shall be considered as a use permit:
Buildings built up to 15 February 1968:
– Certificate of the office for cadastral and geodetic affairs that the house is entered in the cadastral register before 15 February 1968 (with the excerpt from cadastral plan as an integral part of the certificate)
Buildings built from 16 February 1968 to 19 June 1991:
– Final use permit or
– Legally valid building permit issued up to 19 June 1991 and certificate of the building inspection that there is no a building inspection proceeding related to that building
Buildings built from 20 June 1991 to 1 October 2007:
– Final use permit or
– Certificate for the use which establishes that the building was constructed in accordance with building permit in terms of external dimensions and purpose
 Buildings built from 1 October 2007:
– Final use permit
– for the facilities up to 400 m2 – the report of the supervisory engineer concerning performance of the building with the proof that the investor has delivered the said report to the competent building authority
c) In accordance with Article 177 of the Building Act, following documents shall be considered as a use permit:
For reconstructed buildings
- Decision on the as-built condition and certificate of the as-built condition, according to Article 177 paragraph 3 of the Building Act
For legalized buildings
- Decision on the as-built condition according to Act on Proceeding with Illegally Built Buildings (Official Gazette, No.90/11)
- Decision on the as-built condition for the finished building according to Act on Proceeding with Illegally Built Buildings (Official Gazette, No.86/12)
d) Excerpt from land register if the recordation states that the use permit was submitted

  1. Sanitary inspection decision on the noise protection measures

(according to Article 2. of The Ordinance on activities requiring the implementation of noise protection measures (Official Gazette, No. 91/07) – All activities, which use sources of noise, are subjected to the obligation of establishing implementation of noise protection measures, if their emission of noise could cause imission of noise in residential and/or business premises nearby.

  1. Additional documents depending on the state of the facilities and equipment of facility, at request of officials

 
Exceptionally, a hospitality and catering service provider shall be issued the decision on the fulfilment of requirements for type and category of hospitality and catering facility in residential premises for hospitality and catering facility of the room, apartment, studio and vacation house type, providing that the prior approval of the body in charge of protection against fire is required for facilities located in buildings with construction (gross) surface greater than 400 m2.
 
Exceptionally, if an application for the initiation of legalization of an illegally constructed building for the building in which the hospitality and catering activity shall be performed was submitted to the competent administrative body for the issuance of the decision on the as-built condition, in accordance with the special regulation regulating the treatment of illegally constructed buildings, the hospitality and catering service provider shall, providing he meets the prescribed requirements, be issued a temporary decision on the performance of hospitality and catering activities in one of hospitality and catering facility types, valid until the enforceability of the decision on the application for the issuance of the decision on the as-built condition, but no later than by 31 December 2020.
 
Fee
Administrative fee

  • for the application forms submitted to The City of Zagreb according to

The Tariff No.1 of the Regulation of Tariffs of Administrative Fees
(Official Gazette, No. 8/17)                                                                                          HRK 20
 

  • for the decisions issued by the State Administration Offices in the County, The City of Zagreb and Ministry of Tourism, administrative fee shall be charged according to The Tariff No.33 of the Regulation as it follows:

                     
For a decision which sets minimum requirements for catering facilities that are not categorized, for the provision of outdoor catering services (terrace), administrative fees shall be payed in the amounts set according to the types of catering and hospitality facilities:
 
 1. Establishing minimum requirements for catering facilities which are not categorised 

a) types: restaurant, inn, milk bar, snack bar, pizzeria, bistro, pastry shop, fast food, catering HRK 140
b) types: night club, night bar, disco club HRK 560
c) types: coffee-house, coffee-bar, pub, buffet, inn, tavern, vineyard hut HRK 210
d) types: simple services facility in kiosk, simple fast service facility, simple service facility in stationary vehicle (or trailer), simple service facility in a tent, simple service facility on a bench, simple service facility on pushcart (or similar devices) HRK 140
e) types: hostelry, resting place for children, hostel, mountain lodge, hunting lodge, pupil or students homes or akademis, facilities for Robinson accommodation HRK 210
f) types: Camp Resting Site HRK 210

2. for a decision which sets minimum requirements and requirements for category for catering facility:

a) types: hotel, aparthotel, hotel heritage, tourist resort, tourist apartments, bed and breakfast, diffuse hotel, integral hotel, health resort and Special Standard Hotels
- up to 100 accommodation units
  HRK 700
-over 100 accommodation units  HRK 1,050
 b) type: camp
- up to 100 accommodation units (up to 300 persons)
 
 HRK 700
- over 100 accommodation units HRK 1,050
c) types: room for rent, apartment, studio apartment, Holiday Homes  HRK 140
  • for a decision for other facilities in State administration office in county,

administrative fee according to The Tariff No.2.1. of the Regulation                         HRK 35
 

  • for a decision for other facilities in The City of Zagreb, administrative

fee according to The Tariff No.2.1. of the Regulation                                                 HRK 50
 
Payment of the administrative fees:
– directly to the prescribed account irrespective of the amount

  •  amount up to HRK 100 can be paid also in state stamps

 
Information for e-payment of administrative fee:
- fill according to information stated by the competent authority to which request for issuing a decision was submitted – information for payment of the administrative fee
 
Procedural costs (per diem, costs of travel and accommodation for the members of the Committee (if any, to be paid subsequently)
 

E-PROCEDURE for obtaining the decision on fulfilment of requirements for a type or a type and a category of hospitality and catering facilities
  • Request (application form) must be filled and signed
  • Request must be sent to the e-mail address of the competent authority, with all necessary documents and the proof of e-payment of the administrative fee –all scanned in pdf
  • If the documents are sent via e-mail, there is no obligation of sending via post or bringing the documents physically
  • Decision on performing services can be sent, at the request of, via e-mail. The same decision will be sent by the post afterwards. Term for rendering a decision is at the latest within 60 days, counting from the day of duly performed submission of the request (in cases when investigatory procedure is carried out – inspection)
  • catering and hospitality service can be performed after receiving the decision (executive decisions)
 
Request for issuing a decision on fulfilment of requirements  for a type of catering  facility
Request for issuing a decision on fulfilment of requirements for a type/type and category of accommodation facility
Request for issuing a decision on fulfilment of requirements for special standard
Request for awarding a quality mark
Cancellation of provision of hospitality and catering services
 
e-mail for sending complete documentation: Ministry of Tourism, State administration offices in the counties, City of Zagreb
subject: e-request - caterers

 
Competent authority and regulations:
For the types of catering facilities from the group “Hotels”, for hotel types and types whose categories are marked with stars, as well as for hospitality and catering facilities from the group “Camps" for types of Camps which are categorised
Ministry of Tourism
Prisavlje 14, 10000 Zagreb
Tel.: +385 (0) 1 6169-111
 
For other types of hospitality and catering facilities in place where catering facilities is located:
State administration offices in counties, the City of Zagreb office
 
Regulations:

  • Ordinance on Classification, Categorization and Specific Standards for the Catering Facilities from the Group “Hotels” (Official Gazette, No. 56/16)
  • Ordinance on Classification and Categorization of the Catering Facilities from the Group „Camps“ (Official Gazette, No. 54/16)
  • Ordinance on classification and categorization of the Catering Facilities from the group „Other accommodation facilities“ (Official Gazette, No. 54/16)
  • Ordinance on classification and minimum requirements of the catering facility from the group “Restaurants”, “Bars”, “Catering facilities” and “Simple services facilities” (provisional consolidated text) (Official Gazette, No. 82/07, 82/09, 75/12, 69/13, 150/14)
  • Ordinance on awarding a quality mark for the catering facility of the type Hotel (Official Gazette, No. 9/16)
  • Ordinance on Registers of Catering Objects and on Registers of provision of hospitality and catering services in the household and on family farms (Official Gazette, No. 5/08)
  • Ordinance on the form, content and manner of keeping the visitors’ book and visitors’ list (Official Gazette, No. 140/15)

Authorisation
Decision on meeting the requirements for performing catering activity in the type or the type and category of the catering facility
Remedy
Against the decision of the State administration office in a county shall be submitted an appeal to the Ministry of Tourism. The decision issued by the Ministry of Tourism cannot be appealed, but an administrative dispute may be instituted (at the first and second instance).
 

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